New Delhi: The Indian government has issued a new directive requiring all major messaging apps — including WhatsApp, Telegram, Signal, Snapchat, and others — to be linked to an active SIM card on the user’s device. This new rule aims to curb rising cases of cyber fraud and strengthen digital security across the country.
Under the latest order dated November 28, app-based communication service providers must submit a compliance report to the Telecom Department within 120 days.
What the New Directive Means
- Messaging apps must ensure that their service only works if an active SIM is inserted in the user’s device.
- Within 90 days, all web versions of these apps must automatically log out users every six hours, after which they must log in again by scanning a QR code.
- Failure to comply may lead to action under the Telecommunications Act 2023, Telecom Cyber Security Rules, and other applicable laws.
Currently, messaging apps verify users only once during installation. They continue working even if the SIM is removed or deactivated — a loophole that the government says is being exploited in cybercrimes.
Apps That Will Be Affected
The rule impacts users of:
WhatsApp, Telegram, Signal, Arattai, Snapchat, Sharechat, JioChat, Josh, and other similar platforms.
Why the Government Insists on ‘SIM Binding’
The Centre says continuous SIM linkage is crucial to stopping digital fraud. According to officials:
- Cyber fraud losses crossed Rs. 22,800 crore in 2024.
- Many scams such as phishing, digital arrest, fake investment, and loan fraud rely on anonymous or untraceable accounts.
- Linking messaging accounts to KYC-verified SIMs ensures accountability and traceability.
The government clarified that users on roaming are not affected as long as their SIM is active in the handset.
Support From Telecom Operators
The Cellular Operators Association of India (COAI) — representing Reliance Jio, Airtel and Vodafone Idea — supports the directive, saying it will:
- Strengthen national security
- Prevent anonymous misuse
- Improve user safety
COAI stated that closing long-standing loopholes will help protect citizens from digital crime.
Concerns Raised by Technology Companies
However, the Broadband India Forum (BIF) — representing global technology players including Meta and Google — has expressed major concerns, warning that:
- The directive may exceed the mandate of the Telecom Act
- It could negatively impact consumers
- It raises questions around jurisdiction and implementation challenges
BIF has requested the government to pause the rollout timelines and conduct wider stakeholder consultations before enforcement.
